16 March, 2021

9:00 am (Singapore)
12:00 pm (Sydney)

Host: Will McLaughlin (Asia-Pacific)

Simple tips and tools for improving the client experience

We will be speaking with Carl White about how BD and marketing teams can help transform their firm’s client experience. In this session, we will identify some proven tips and tools that keep clients happy and improve referrals.

Carl is the founder of CXINLAW, a consultancy that specializes in client and customer experience development within the legal sector. He is also a Distinguished Fellow at the Centre for Legal Innovation, College of Law (Australia). 

Carl and his team can help you evaluate and develop improvements so that new service behaviors, systems, and culture are operationalized and grow stronger over time.